wholesale to the trade only - policies and terms

Wholesale Only :  Grace is a wholesale to the trade only operation. That is, we sell only to stores, designers, online retailers and specialty accounts. If you prepay , the minimum opening order is only $300. (see Credit Terms below if net-30 account is requested) Discounts are available with higher volume orders. Sorry , we cannot and will not sell retail direct to the consumer. Interested retail customers can call for the nearest retailer or online dealers of our products. 

Pricing : Our wholesale pricing is available only to qualified buyers. We require proof of legitimate business operations prior to releasing any pricing information on our products. In order to qualify as a potential dealer you must first provide us with a copy of your business license and state the nature of your type of business (a fax is fine).   We can then release our price information by phone quote on particular items. You will ultimately need to complete an account information sheet before opening an account and processing any orders.

Orders: All orders must be submitted in writing via fax, mail or email. We do not accept phone orders. Of course, we will help you with product questions and resolve selection options but we require a written order submitted by your office in order to proceed. This insures order accuracy.

Credit Terms and Payment : New accounts will be considered for Net 30 Terms ONLY with the return of our completed account information sheet, including trade references and signatures of the owner or financial officer, an opening order of $1000 or more and a favorable (prompt) Lyon's Credit Service listing. Established accounts may be considered for terms if they meet these qualifications.  All other accounts will be pre-paid only. We do accept all major credit cards providing you an instant line of credit through your bank card. All accounts wishing to prepay via personal or company check must understand that any pending order will be subject to a one week waiting period upon receipt of check. This permits sufficient time for all checks to clear their banks.  If you are in a rush for merchandise, please choose payment via credit card, cashiers check or money order. All accounts at Grace, regardless of terms must have a signed account information sheet on file before we can begin our business relationship.

Sales aides : We provide you with a large printed binder catalog along with a printed (or digital) price list at no charge with a $300 opening order. Actual metal finish samples and the current, top 10 fabric swatch aides are also provided with a $1000 opening order. The entire 36 current fabric swatch kit is also available for purchase. These sales aides are also available for sale to accounts not able to meet the higher $1000 order minimum.

Lead Time varies from 2-4 weeks depending on time of the year and current order backlog.

Shipping and Freight : We ship by a number of carriers including FED/EX Ground , UPS and common carrier on freight collect basis. All freight charges that Grace must prepay in advance will carry an additional service charge. To avoid these charges, specify using your UPS , FED EX or Specified Common Carrier account on a 3rd party billing status.  We do not charge an additional service charge in this instance.  Air service is also available upon request of the customer.   To see more about freight, click here.

Damages and Returns : We make every possible effort to minimize damage and defect to our product. Upon receipt of product you must make an immediate visual inspection of the cartons for possible damage. If the carton is dented , note Possible Internal Damage on the Bill. There may be some bending or damage internally. Do not sign for a shipment as in good condition if it is not. If you sign for goods In Good Condition, there is little or nothing that we can do with the carriers to recover loss from damage. If you waive the delivery signature option at your request and merchandise has concealed damage we will not be able to file a claim. If this occurs filing any claims for damage becomes your responsibility. No returns will be accepted without prior notification and authorization. There are no returns on all Hand-Painted merchandise. These pieces are one-of-a-kind and made to order and thus non-returnable.

Cancellations:  We do our best to ship orders in a timely manner. Each order is somewhat custom in nature due to the fact that we let our customers pick item style, metal finish and fabric. We do not stock any merchandise completed and ready to ship. Each item is made when the order is processed. The orders are processed in the order they are received unless there is a rush order and a rush fee is applied. This process takes time, but insures the customer has the maximum selection options available.

Replacements for Damage or Defect :  You must report any defects or damage within 48 hours of delivery. You must document any damage or defect immediately with a couple of photos. A cheap digital camera is great for this - a standard film camera is fine also. We can accept these photos via email. We also need a detailed description of the exact nature of the problem with the item. Use our contact form below your initial contact. You can also send these to us in the mail. This will assist us greatly in any claim. You Must retain all original packaging for possible return shipment to the factory. We cannot and will not send out new packing materials if they are discarded.  No replacements are issued until original pieces are returned to us or management approves otherwise in writing. Upon return of damaged or defective product, we will issue credit against the original invoice and not replacement.   Replacement items are billed at normal terms and are not shipped at no-charge. Inform your drop ship customers of these rules in the event of damage so they can keep the original packing and aid in the return / claim / replacement process. We are aware that no one wants to get stuck with damaged merchandise. Please follow these rules in assisting us in clean shipment and loss recovery when needed. Final note: Please don't ask us to ship replacements to drop ship , retail customers for you on the honor system at no charge for later return. We will not do it! Remember any credit given will be issued against the original invoice.

Grace Wholesale Home   image use policies  store display fixtures 

  glass table tops   bakers racks  

pot racks   wrought iron dining tables

Made in the U.S.A.
Minimum Opening Order - wholesale to the trade ONLY! - Business License Required
Substantial Discounts Available for Volume Dealers
Contract, Commercial and Residential Designers Welcome!